Kirk Self Care Compensation Policy

We value service as much as self care, with your satisfaction as our highest honor. While we do not accept returns for change of mind or personal preference, we stand behind the quality of our products and will make things right in the event of damage, defects, or shipping issues.

Compensation Window

You have 7 days from the date you receive your item to report an issue.

Eligibility for Compensation

We offer store credit or a replacement if:

• The item is damaged upon arrival
• The item is defective or not functioning as intended
• The wrong product or variant was sent
• Your order is lost in transit or experiences significant shipping delays

Photo proof is required when reporting a damaged, defective, or incorrect item.

We do not offer compensation for:

• Personal dislikes or change of mind
• Damage that occurs after you receive the product
• Products described accurately in the listing

How to Report an Issue

To request compensation, email us at info@kirkselfcare.com within 7 days of delivery.
Please include:

• Your order number
• A clear description of the issue
• Photos showing the damage or defect

Once reviewed, we’ll confirm whether you qualify for:

Full store credit (equal to the product price + shipping, if the shipping issue was our fault), or

A replacement product at no additional cost

Exceptions / Non-Compensable Items

We cannot provide store credit or replacements for:

• Perishable goods (food, flowers, plants)
• Custom or personalized products
• Personal care items (beauty, skincare, wellness consumables)
• Hazardous materials, flammable liquids, or gases

EU 14-Day Cooling-Off Period

For customers in the European Union: You have the right to cancel your order within 14 days for any reason. Items must be unused, in their original packaging, and accompanied by proof of purchase. This is in compliance with EU consumer law.